The company

They’re a menswear retail company with a 100+ year history. Their distribution centre supplies 150 of their stores across the UK and it’s their biggest single business area. Each year, they receive, pick, pack, dispatch and sort over 3.2 million fashion items.

The distribution centre houses the warehouse and logistics teams, as well as the customer service department. We wanted to make sure they had the right printer solution that fit their 24/7 business operations.

The background

Before the installation, they had a basic maintenance photocopier service. This included leased Ricoh, HP and Canon machines, which were aging and problematic.

Temple Knight had supported the company with their Zebra label printers in the past and welcomed the opportunity to bid for their new printer service contract.

We wanted to offer the retail company a solution which would be more cost-effective and introduce a level of security and control that was lacking.

The solution

Adam led the Temple Knight team to install 35 Utax printers in their distribution centre and 11 Utax printers in their head office in London.

Installation of the new equipment and software was prioritised and started at 6am each day to minimize disruption to their business. We worked around their busy times to complete their set up within a few days.

The outcome

We replenished and refreshed their multifunctional printers, downsizing their fleet to increase efficiencies. We also installed MyQ software to provide them with a managed print solution. This now allows staff to easily and securely release or directly scan documentation from any of the multifunctional devices across the sites.

To improve usability of their new solution, we used their existing door entry card system for use in their print management system.

The MyQ solution offers the company the ability to monitor staff printing and help to reduce the overall cost of printing and total cost of ownership.

Together with the workplace solutions, we also fitted a specialist Xerox machine. This offers award-winning quality for the marketing department, and clever technology to colour or spot match to particular materials or brand colours.

Lastly, we’ve simplified the print solution further by taking over the management and support of their high-spec wide format HP graphic and plotter systems. We’ve future-proofed the printing environment and protected the investment that has already been made by the business.

The benefits

We’ve installed a printer solution that has cheaper running and lease costs.

The company is now able to monitor individual staff printing, giving them visibility of how much is being printed. This will help them to understand where efficiencies can be made, and reduce the overall company print spend.

Security levels have been increased, keeping company data and printed information protected, and GDPR compliant.

Speak to Adam today to find out how Temple Knight can help you.

We have over 30 years experience offering printer repair, maintenance and sales solutions.

Adam Payne, Service Director

Call: 01732 860911 Email:

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