30%

Reduction in printer fleet

18%

Reduction of printing in first 2 months

£10,000

Saved in print costs in first 2 months

The company

KeolisAmey Docklands operate and maintain London’s Docklands Light Railway (DLR). They are a leading global passenger transport business, operating some of the UK’s busiest rail franchises.

While maintaining the DLR’s status as the most reliable public transport service in the world – it boasts an enviable 99% punctuality record.

The background

Their aim was to become a more efficient organisation and to provide customers with an improved service, without increasing travel fares.

To help improve their office systems, they needed a cost-efficient print solution that was also kinder to the environment. KeolisAmey Docklands had an existing fleet of around 70 assorted printers, across their offices and railway stations. These were provided by a different supplier without any maintenance cover or contract.

Under the previous DLR franchise holder, the employees had been used to unrestricted printing which meant a large amount of wastage. We wanted to be able to offer a Managed Print Solution which would give them better monitoring of their staff’s printing volumes and printing costs.

The solution

We carried out a free print audit to highlight total printing costs across the organisation. Their existing solution was costing them 1.82 pence per copy for b&w and 10.94 pence per copy for colour printing.

Following the audit, we agreed a bespoke service and maintenance contract. The benefits included a cost effective printing system, which was more reliable, secure and environmentally friendly. We also made sure that the system was compatible with their newly installed IT system and hardware.

To monitor staff printing we installed PaperCut, a Print Management Software application to help KeolisAmey Docklands take control of their printing. To eliminate the need for an additional staff card, we programmed the PaperCut software to recognise existing door entry swipe cards.

The software has security features which means staff can only release their print jobs when at the machine and no confidential documents are left on the printer.

Another benefit of PaperCut software was the option to display the cost of the print job on staffs’ computer screens. This helps them to think about if pressing “print” is necessary.

As part of the installation we set everyone’s print jobs to b&w and double sided to help further increase cost savings.

Installation of the new printing system took us 3 days, working with UTAX.

“It’s a fabulous common sense system. Temple Knight planned and managed the whole project and worked closely with us to create a bespoke print management solution, which was delivered on time and has so far achieved its objectives.”

Dave Harris, KeolisAmey Docklands Mobilisation Team Consultant

The outcome

KeolisAmey Docklands printer fleet was reduced by 30%, from 70 to 45 machines.

In the first two months, 18% less physical printing took place and nearly £10K was saved.

Our managed print solution means we monitor toner levels for each machine. Consumables are then only ordered and delivered when needed, which saves space and potential wastage.

Our service contract gives KeolisAmey Docklands access to Service Engineers with a quick turnaround of any necessary printer repairs.

The benefits

  • Reduction of printer fleet by 30%
  • Reduction of printing by 18% in the first 2 months
  • Saving of £10,000 in print costs in the first 2 months
  • Increased print security
  • Regained control of staff printing

Speak to Simon today to find out how Temple Knight can help you.

We have over 30 years experience offering printer repair, maintenance and sales solutions.

Simon Chapman, Managing Director

Call: 0800 142 2737 Email:

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